Privacy and Cookie Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website, send us an enquiry or make a reservation with us.

APASSION is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or making an enquiry or booking, then you can be assured that it will only be used in accordance with this privacy statement.

APASSION may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 16thAugust 2018.

What we collect

We may collect the following information:

  • Name;
  • Contact information including email address, home address and phone numbers;
  • Other information relating to your booking including make-up of the group, names, dates of birth and any special service needs, such as dietary restrictions, as well as emergency contacts details;
  • Information obtained through customer surveys, feedback and/or offers;
  • Information automatically received by us when you use the website or contact us by email or phone including browsing or search history;
  • We do not store financially sensitive information such as credit card numbers, bank details or security numbers.

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service, both before and during your stay.  In particular it helps us:

  • To deliver the holiday and service that you have requested from us;
  • To get in touch with you, a member of your party or your emergency contact in the case of a problem with your booking or a member of your party during their stay;
  • To send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided, including promotional information about third parties which we think you may find interesting;
  • From time to time, we may also use your information to contact you for feedback and for market research purposes. We may contact you by email, phone, or mail. We may then use the information to improve our service offering and to customise the website accordingly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Consent

If you have enquired about our chalets via our website, by telephone or email, or if you have booked with us and you have not opted out, then you consent to the use, processing, storing, transferring and disclosing of your information and data as referred to in this privacy policy.  In addition by using this website you accept this privacy policy. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are chose to complete a form on our website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at robandvicky@apassion.co.uk

We will not pass your personal information to third parties except where necessary to process your booking or enquiry or where we are required by law to do so.  When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner.

You may request details of personal information that we hold about you under the Data Protection Act 2018. A small fee may be payable. If you would like a copy of the information held on you please email us at robandvicky@apassion.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Right to lodge a complaint

You have the right to lodge a complaint if you consider that our processing of your Personal Data infringes the applicable data protection laws.  Please contact us at robandvicky@apassion.comand we will provide you with the appropriate details.

Contact details

Rob and Vicky Tarr, APASSION, 77 Chemin du Battieu, 74340 Samoëns, France

SIRET number – 527 504 005 00010

TVA number – FR 95 527 504 005